COMPLAINTS PROCEDURE

COMPLAINTS PROCEDURE

WHEN YOU SEND IN A CLAIM:

  1. Report the complaint by e-mail to aftersales@rowico.com or contact us on +46 35 22 33 60, weekdays between 9-12 and 13-15, the day before red day 9-12.
  2. Always provide customer number and invoice number. The more information the faster handling process. It is a requirement to also attach pictures.  One of the product error, one full view of the product and one of the product stamp. See the example images below.

WHEN RETURNING A PRODUCT TO ROWICO:

  1. Mark the error on the product with masking tape. NOTE!Remember to only return products when the return has been approved by Rowico.

  2. Returns will be made with the help of Rowico's return confirmation within 1 month of receving the replacement product.
    - You yourself book the return shipping on LGT's website. https://lgtlogistics.com/sv . Multiple returns are made on the same reservation by duplicating lines in the heading "Goods rows". (If you are using another shipping company, book the return shipping with them instead).
    - Please note that in case of delay in returning the product to Rowico without a valid reason, the amount of credit may be reduced or completely absent.

  3. Place a printed address label on each box. Remember not to write directly on the box.  

  4. Pack return goods in original packaging. Please use the replacement product packaging. All returned goods holds a value.
    - Damage caused by the return transport due to inadequate packaging may become the responsibility of the store.
    - All parts of the product must be included in the return and be mounted/fixed so that damage does not occur during the return transportation.